How do I deactivate my account?

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What will happen when I deactivate my account? 

You will not receive calls or texts to your Sideline number.

In addition, you may encounter the following issues if your account is disabled for an extended period of time:

• You may lose some of your call & message history if you reopen your account. 
• You may lose your Sideline number.

If you'd like to proceed with disabling your account at this time, follow the steps below.

To Deactivate your account on iOS:

1. Sideline Settings. 
2. Under Account, tap Account Info. 
3. Select Deactivate or Delete Account. 
4. Select Deactivate Account. 
5. Tap Continue.
6. Confirm your selection by tapping Deactivate on the popup window (or cancel if you've changed your mind).
7. You'll receive a confirmation that your account has been deactivated. 
8. On this screen, you will be presented with two options:
   1. Go to Subscription = select this button if you'd like to view or cancel your subscription at this time to avoid future charges.
   2. Keep My Subscription = select this button if you intend to keep your subscription at this time and understand that you'll continue to be charged for your subscription until you manually cancel it. 

Items to note:

• To reactivate your account, please contact support. You cannot reopen your account via the app. 
• If you have special subscription pricing and you cancel your subscription, we will be unable to honor it or get it back should you request to re-activate your account in the future. 
• If you deactivate your account but keep your subscription active, you won't lose your pricing (unless you have a lapse in payment when your subscription is set to auto-renew)

If you have further questions about how to proceed with deactivating your account, please contact Sideline Support. 

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You may close your Sideline account, but it is not a requirement if you wish to cancel your subscription. Closing your account will prevent access to your account, and you may lose your Sideline number, messages, voicemails, and media with the inability to recover them in the future. 

What will happen when I close my account? 

You will not receive calls or texts to your Sideline number. In addition, you may encounter the following issues if your account is disabled for an extended period of time:

• You may lose some of your call & message history if you reopen your account. 
• You may lose your Sideline number.

If you'd like to proceed with deactivating your account, follow the steps below.

To deactivate your account on Android:

1. Visit Sideline Settings.
2. Scroll & tap Support.
3. Select Deactivate or Delete Account. 
4. Select Deactivate Account, then Continue. 
5. Confirm your selection by tapping Deactivate on the popup window (or cancel if you've changed your mind).
6. You'll receive a confirmation that your account has been deactivated. 
7. On this screen, you will be presented with two options:
   1. Go to Subscription = select this button if you'd like to view or cancel your subscription at this time to avoid future charges.
   2. Keep My Subscription = select this button if you intend to keep your subscription at this time and understand that you'll continue to be charged for your subscription until you manually cancel it. 

Please note:

• To reactivate your account, please contact support. You cannot reopen your account via the app. 
• If you have special subscription pricing and you cancel your subscription, we will be unable to honor it or get it back should you request to re-activate your account in the future. 
• If you deactivate your account but keep your subscription active, you won't lose your pricing (unless you have a lapse in payment when your subscription is set to auto-renew)

If you have further questions about how to proceed with deactivating your account, please contact Sideline Support. 

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