You can now port your number in and out of Sideline.
Below you'll find some helpful information explaining what porting is and the porting process in general:
- What do I need to know
- Porting a number in
- Porting a number out
- General Porting FAQs
What Do I need to know?
What is Porting?
Porting is a fancy term for transferring a phone number from one service provider to another.
With Sideline, you can either port an existing number into Sideline (i.e. transferring a number from AT&T to Sideline), or if you leave, you can port your number out of Sideline (i.e. transferring your number out of Sideline and to Verizon).
Can I port in multiple lines?
If all lines are from different Carriers or accounts, you can submit the port request one at a time via the Web Portal.
If you are looking to port-in multiple lines from the same Carrier account, this would be considered a batch port.
Can I have multiple port-in/port-out requests active at one time?
Unfortunately, you can only have one porting request active at any given time. Once the porting process is complete, you can start another one.
Where can I check the status of my port-in/port-out request?
You can check the status of your porting request in the settings page of your Sideline app.
If there is an error with your port request, you will see "Needs Review" where you can re-enter the required information
How will I know when the process is complete, and the outcome of my porting request?
Once the porting process is complete, Sideline will notify you a couple of ways:
- Push Notification: You'll receive a quick notification letting you know everything is done, and the next steps to take based on the outcome of your request.
- Email: If you've set up an email address on your Sideline account, we'll send you an email letting you know the porting process is complete and the next steps to take based on the outcome of your request.
- Number Porting page: The Sideline App will let you know whether the porting request was successful or not.
What information do I need to have handy if I want to port a number?
The specific information you will need will depend on your carrier. To see a full list of everything that's needed for each carrier, click here
Can I port my registered number into Sideline?
Unfortunately, you cannot port your registered number into Sideline. Your registered number, or the number you used to set up your Sideline Account, is how we connect all of your Sideline phone calls. Thus, you cannot have a number be your registered number and your account phone number.
If I change my mind, can I cancel the porting process before it is completed?
Once the process of porting a number has started, you cannot cancel it. You will have to wait until the process is completed, and then port it out, or port it back in depending on the original request you made.
If I port a number into Sideline, can it expire?
No. If you port your number into Sideline, you cannot lose that number. You own that number, and we promise we won't try and steal it from you :)
Should I cancel my service with my provider while I’m porting in my number?
NO! You should make sure that you do not cancel your service while you're porting your number.
Canceling your service before your number has successfully transferred can result in you losing your phone number completely.
Can I port my Google Voice number into Sideline
Yes! You can port your Google Voice number out of Google Voice and into Sideline. However, you do have to "unlock" the number, and pay a fee first. Click here to learn how to do this.
Can I port a number out of Sideline that I didn’t originally port-in?
Yes! If you have the Sideline subscription or have paid the one-time fee of $19.99, then you can port a number out that you did not originally port in.
If I ported my number in, can I port it out too?
Yes! If you have successfully ported a number in, you can port it out at any time.
Do I have to cancel my Sideline subscription if I port my number out?
Yes. If you were subscribed to Sideline before porting your Sideline phone number out, you must manually cancel your subscription to avoid being charged any monthly fees.
- Click here to learn how to cancel your subscription.
Now that you've checked out our Porting FAQs, check out our help site article A Guide to Porting your Number for more information!
General Porting FAQs
Will you know what number the call is coming from when the line is forwarded?
No. All calls will ring through the Sideline number.
Can you call out from the forwarded line?
If you have any other questions about porting a number in or out of Sideline, send us an email! We'd be more than happy to help you out
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