What is Team Number?

Team Number is a Sideline feature that will enhance your business response time, in those moments when you are unavailable to take a call. Invite your team members to share the responsibility of your business line- they'll be able to answer the calls and messages when you can't. 

How it works:

Team number allows you to share a single Sideline number with multiple users for incoming calls and text messages.

• Each device will receive text messages and can reply simultaneously.
• The line will ring on all active devices and whoever answers first will be connected to the call.

Please Note: There is currently no limit on the number of members on a team, so you can add as many members as you'd like. 

To activate Team Number on your Sideline account: 

1. Open your Sideline app
2. Tap on 'Settings'
3. Scroll down to 'Team Number' and click
4. Follow the prompts 

After you have set up Team Number for your account, please visit our Help Site article: How to send an invite for Team Number for further instruction. 

If you need assistance on setting up your Team Number account, please submit a request.