Why is my cell number showing when I make a outgoing call in Sideline?

This article is designed to help troubleshoot calling issues on Android. Please view the information below for more information.

Issue Symptoms

When I make a call, the person I am contacting sees my personal cell number and not my Sideline number.

Conditions

• Android
• Not version specific

Cause & Resolution

It's possible your Android device may be placing calls through your Carrier as a default.

To fix this, please try the following:

1. Go to Device Settings > Applications > Manage Applications.
2. Select the 'All' tab and scroll to the current dialer app.
3. Scroll down and press the 'Clear defaults' button. 

Now when you select dial in Sideline, you should be prompted to select which app you want to dial from, which in this case would be Sideline. 

If you still experience calling issues, please contact support for further assistance.