(Android) Clearing the default dialer to troubleshoot Caller ID issues

This article is designed to help troubleshoot Caller ID issues for recipients of your call. 

Issue Symptoms

"When I make a call, the person I am contacting sees my personal cell number on their Caller ID screen and not my Sideline number."

Conditions

• Android
• Not version-specific

Cause & Resolution

It's possible your Android device may be placing calls through your Carrier as a default.

To fix this, please try the following:

1. Go to Device Settings > Applications > Manage Applications.
2. Select the 'All' tab and scroll to the current dialer app.
3. Scroll down and press the 'Clear defaults' button. 

Now when you select dial-in Sideline, you should be prompted to select which app you want to dial from, which in this case would be Sideline. 

If you still experience calling issues, please contact support for further assistance.