If at any time you are receiving harassing messages or no longer want to be contacted by someone on your Sideline number, you can place a block via Sideline Web (or via the app).
Important: If you need to block a group conversation and/or private, restricted, or unknown numbers, please reach out to support team and we can further assist you since these types of blocks cannot be handled through the Web or app.
Note: We cannot block a specific area code, only specific numbers.
To place a block via Sideline Web:
Tip: Take screenshots of the offending text message(s)/calls BEFORE you block a number/contact. We cannot export or send copies of your message or call history before or after blocking a number so please be sure to save any info for your records.
- Log into Sideline Web.
- From the inbox, locate and hover over the contact or number you wish to block from your conversation list.
- Press the
to display the options, then press Block Number. - A pop-up will appear with the option to Block (pictured below).
- Confirm the block by clicking on the red 'Block' button.
If you need further assistance, please submit a request.
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