Notification Troubleshooting

Notifications require a persistent internet connection in order to work. If you lose your network connection, or your connection is weak, then your notifications may not come through.

To test your connection: 

1. Disconnect from your current network
2. Try connecting to a different network to see if it is your internet that has a poor connection. 

If you have 'do not disturb' enabled, all calls and texts will be silenced on your device, thus you will not receive notifications. 

To disable on your Android Device: 

1. Device Settings 
2. Sounds and notifications 
3. Do not disturb >> off

Please note: the steps to disable "do not disturb" mode seen above may vary per Android device. 

Double-check the following settings to make sure you’ve allowed your Sideline app to receive push notifications:

If your sound settings are correct within Sideline, please confirm that your device’s sound settings are turned on:

1. Go to the Settings menu on your device
2. Tap “Sounds”
3. Ensure that the “silent” mode is off and that the volume is up

Important: We no longer support or offer Sideline on Android OS version 4.1 or below, therefore, you should NOT delete or reinstall the app. Sideline will no longer be available in the app store for OS versions 4.1 or below.  

To perform a clean reinstall: 

1. Delete the app
2. Restart your device (most important step)
3. Reinstall the app from your Google Play app store
4. Log in with your Sideline number and password

Please note: Doing this will clear out any bad data in the app and ensure you are on the latest version.

If you have 'do not disturb' enabled, all calls and texts will be silenced on your device, thus you will not receive notifications. 

To disable on your iPhone: 

1. Device Settings 
2. Click 'Do Not Disturb'
3. Tap the green bar to disable (if not green is visible, you have disabled 'Do Not Disturb' properly

Please note: the steps to disable "do not disturb" mode seen above may vary per iPhone. 

It is important to allow notifications for Sideline in order to be alerted on any new texts, calls and/or voicemails or other incoming activity.

If notifications are disabled, you will not be made aware of any new messages/calls until you open the app.

To enable Sideline notification permissions from the app: 

1. Sideline 'Settings'
2. Tap 'Support'
3. Tap 'Manage Permissions'
4. Tap 'Notifications'
5. Tap 'Allow Notifications'
6. Choose the way you want to see your Sideline notifications:
   • Show on lock screen: this will ensure your notifications appear when your phone is locked
   • Show in history: this will ensure your notifications appear in your notification history (swiping down from the top of your screen when your phone is unlocked)
   • Show as banners: this will display a banner notification when your device is unlocked
7. Confirm that sound and badge notifications are enabled as well

Double-check the following settings to make sure you’ve allowed your Sideline app to receive push notifications:

If your sound settings are correct within Sideline, please confirm that your device’s sound settings are turned on:

Important: If you are on iOS version 10 or below, we advise against uninstalling TextFree as the app might not be available for reinstall in iTunes due to the end of support for iOS 10 and below. 

To perform a clean reinstall with your Sideline app on your iPhone: 

1. Delete the app
2. Restart your device (most important step)
3. Reinstall the app from the iTunes store
4. Log in with your Sideline number and password

Please note: Doing this will clear out any bad data in the app and ensure you are on the latest version