There are two important reasons to make sure your date and time are correctly set on your Android device:
If you're finding that you aren't receiving notifications for calls or messages, it could be because your date and time are inconsistent with what we're capturing. Androids typically pull the date and time from the Internet, but if there's any problem with the signal, or if the device is pulling the date and time from elsewhere, you may experience notification issues.
A less serious, but still inconvenient result of an incorrect date and time is the inconsistency between the date and time within Sideline, and on your device. So, try resetting, or disabling "Automatic" date and time.
To reset your date/time:
- Tap on your device Settings (outside of Sideline)
- Tap on General Management
- Tap on Date and Time
- Tap on Automatic date and time to deactivate the automatic date & time updates. (You can then set a new date)
- Choose Set date
- Select the Day/Month/Year to reset
If the changes don't reflect right away, try deleting Sideline, restarting your device, then reinstalling.
For more information on reinstalling, please visit our help site article: Basic troubleshooting steps and scroll down to #6: Clean Reinstall.
If you need further assistance, please submit a request.