How to un-assign a number

When un-assigning a number, the number will then fall back into the Reserved Numbers table, where you will have the option to assign it to another team member immediately or save for later use.

To un-assign an Admin number, you will first need to contact our Success Team.

To un-assign a team member's line:

1. Navigate to the Numbers section within your admin portal.

2. Under the Actions column, you will see Edit with an 'X' right next to it. Click the 'X' , adjacent to the number/person you would like to un-assign the number from.

As some numbers may be crucial for business, if for any reason, a team member is not available to have an assigned number, you can always have the number forwarded to yourself or another team member. This way, you do not miss any important calls.

A popup will appear, giving you the dropdown option to

• Forward to: (Nobody- Call Unanswered)
  • This means the number will then fall back into the Reserved Numbers section

OR

• Forward to: yourself or another employee

Once you’ve decided what you’d like to do with the number, click Yes

If you need further assistance or have any questions, please submit a request