My port failed with the new carrier, what now?

If you've recently initiated the port out process to transfer your phone number out of Sideline to another carrier/service provider, and received notice that your port has failed, here's what you should know:

• After you've unlocked your Sideline number by providing the winning carrier (where you're transferring your number to) with your Account and PIN numbers, we do not control the remainder of the porting process. It is then up to them to accept or decline the port request
• Our Sideline Support Team can confirm you've provided the correct Account and PIN numbers, just send a message to support@sideline.com! 
• To learn more about why your port out failed, we would suggest reaching out to the carrier that has declined your request 

 Have more questions? Submit a request