If you find that you're not receiving notifications for Sideline, first make sure you have all notifications turned on.
On the flip side, if you would like to turn off or "mute" notifications, you can do so within your device settings. See below for the instructions.
When you first download the app or log out and log back in, you will see the following pop up in yellow on the info bar. Tap Turn On to enable notifications, and tap X to keep notifications off.
If you accidentally skip this question, you can always go into your iPhone settings under Sideline to make any changes
Double-check everything is enabled within the app settings:
- Tap the gear icon to access your Settings
- Scroll down and make sure Show Message Preview is on, or Email Notifications if you'd like to have your messages sent to your email as well
If you're not receiving notifications after enabling these options, you may need to check your device's settings for Sideline to ensure you've allowed notifications.
Please Note: unfortunately you cannot mute notifications on an individual level at this time.
If you need further assistance, please submit a request.