The auto-attendant feature is an auto-receptionist that uses an interactive voice response (IVR) system which allows callers to select routing options using the dial pad.
For example, when someone calls the auto-attendant line, they may hear a prompt as such: press 1 for sales, press 2 for marketing, press 3 for manufacturing (this may also work with employee names, press 1 for George, press 2 for Jane, etc)
Additional items to note about Auto Attendant:
- Does not have outbound or inbound calling/texting capabilities
- Considered an additional line (at $9.99/month)
- Each extension will need its own Sideline number (in order to forward to it)
- A minimum of two phone lines are needed to set up Auto-Attendant:
- One line (to forward to)
- One line for Auto-Attendant
To set up Auto-Attendant:
- Once you’re logged in to the web portal, you will automatically be in the Overview tab.
- Navigate to the Numbers tab to add auto attendant.
- Click the Auto Attendant button on the right-hand side of the Reserved Numbers table
- Click the On/Off toggle to turn auto attendant on (the toggle should be green)
- Select a reserved number you wish to use as the main line of contact for auto attendant
- You have the option to leave the pre-populated email or change it to a different email that you wish to have the voicemails sent to
- Fill in the greeting for each prompt - you may add up to 10 prompts/phone numbers.
- You have the option to use the text-to-speech greeting OR record your own voice greeting.
- For more information on voicemail within Enterprise, visit our Help Site Article, "Voicemail FAQs" for tips on custom greetings and more.
The number in reserved will then show that it is forwarded to the auto attendant
You can edit the auto-attendant settings as frequently as you like. The changes are effective immediately.
Please Note: You cannot place an outbound call from the Auto-Attendant.
If you need further assistance or have any questions, please submit a request.