Verify your account via verification code

Why do I need to verify my account?

While utilizing Sideline you might encounter a "Verify your account" notification, which represents one of our latest safety measures. Our utmost priority is ensuring our users' peace of mind when using our applications, and we're committed to enhancing features that safeguard you from fraudulent activities and misuse.

The request for phone number verification serves the purpose of confirming your identity, preventing automated activities, and ensuring a scam-free environment.

Situations that may require account verification

Some reasons you might receive this notification include: 

• You connected to a Virtual Private Network (VPN) or suspicious internet service while using Sideline. 
• You connected to an IP address outside the United States (US) or Canada while using Sideline
• You sent messages faster than a human can manage.
• There was unusual activity related to your device.

We have seen similar activities in the past that signal undesirable behavior and require additional verification steps to ensure a safe environment.

Verification Requirments 

After receiving the "Verify your account" notification, you'll just need to complete a quick verification process to continue making calls or sending text messages. Don't worry, you'll still receive all your incoming communications. To verify your account, please make sure you meet the following requirements:

• You currently reside in the US or Canada.
• You have a US or Canadian mobile number that can receive text messages.
  • Please note that landlines or Voice over IP (VOIP) numbers (like Google Voice) can't be used for verification.

How do I verify my account?

1. Open the message from Sideline "Your account requires verification" (seen in the inbox).
2. Click the link within the message.
3. On the "Verify your account" screen (pictured below) enter your mobile number (if not already populated), then click the "register phone number" button.
4. Enter the 6-digit code we sent to the mobile number you provided.
   • If you didn't receive the code, click "Resend Code"
5. If you've entered the code correctly, you'll receive a "Success! You're verified!" screen.
   • If you receive the "invalid code" error, please try again. 
   • If your code has expired, please send a text message to prompt the verification process and try again. 

What happens if my account is NOT verified?

You will not be able to send text messages or place calls until you have completed the verification process. 

What if I'm unable to verify my account?

Contact support if you need further assistance or have questions about verifying your account. Please note that support will only be able to assist US and Canadian residents who have a valid mobile number that can receive messages.