Supported Web Browser & OS Versions

DISCLAIMER: THIS DOES NOT IMPACT USAGE OF SIDELINE

To continue using Zendesk (viewing and submitting Support requests, and using the Help Center to view articles), you will need to upgrade to a more modern browser with support for Transport Layer Security (TLS) 1.2 or later.

Zendesk is updating its product suite to require a minimum of version 1.2 of TLS for all HTTPS connections.

Support for TLS versions 1.0 and 1.1 is being deprecated and will discontinue on June 14, 2018. As a result, customers attempting to connect to Zendesk products using unsupported browser versions will be unable to do so.  

Supported/Unsupported Versions

To continue to use Zendesk, you will need to be using a modern browser, such as:

• Internet Explorer 11
• Mozilla Firefox 27
• Google Chrome 30
• Apple Safari 7 or newer

Mobile versions of Zendesk will also fail to connect securely on:

• Android OS version 4.1 and below
• Android Browser on Android 4.4.4 and below.
• iOS devices prior to iOS 5.1

Please Note: Customers should update the version of mobile operating systems to gain support for TLS 1.2 or use a more modern browser with support for TLS 1.2.

Browser Version Support:

Need Help Updating?

• To update your Web browser to the newest version, check out the article here
• To update your iOS device, check out the article here
• To update your Android device, check out the article here

If you have further questions or need assistance, please submit a request.