How to clear cache for Sideline on your Android device

Clearing cache, whether it be on your phone or browser is an important step in improving the functionality of your Sideline app.  

Issue Symptoms

If you are experiencing any of the following:

• Missed calls (no ringing)
• Calls going straight to voicemail
• Performance issues: Crashing, freezing, slowness/delay within the app
• Sideline Web: Unable to login via Safari web browser

Conditions

• Android device 
• Sideline app  

Cause & Resolution

Clearing cache should help to resolve one or more of the issues stated above and is a good step to take for routine maintenance of your Sideline app. 

To clear cache on your Android device: 

1.  View Sideline Settings
   • (Either through your notification shade (drop-down) or through the Settings app in your app drawer)
2. Scroll down to 'Apps'
   • This may be renamed to Applications or Applications Manager
3. Scroll down to 'Sideline'
   • You will see a list of items that give you information about the app, including Storage, Permissions, Memory Use, and more
4. Tap 'Storage' (under Usage)
   • You should now see the Clear Data and Clear Cache buttons for the application.
5. Tap 'Clear Cache'

If you are still experiencing issues after following the above steps, please visit our help site articles, "Not receiving calls within Sideline?", "All of my calls are going straight to missed call/voicemail", or contact us by submitting a request.