- Does the Admin need a Sideline number to manage the Enterprise account?
- What is the Enterprise login?
- Why would an Admin have trouble logging in via the Sideline app?
- Can employees log in to the Web Portal?
- What actions can be taken via the Web Portal?
- Can an Admin view employee call and text logs?
- Does the Web Portal provide call log options?
- Is Team Number included?
Does the Admin need a Sideline number to manage the Enterprise account?
The account admin does not need to have a Sideline number to manage an Enterprise account. Admin can simply create an account with their mobile number.
What is the Enterprise login?
The login is typically the Admin's mobile number and password.
Why would an Admin have trouble logging in via the Sideline mobile app?
If the Admin does not have a Sideline number, they cannot log in via the app.
Can employees log in to the Portal?
Employees do not have access to the Web Portal, but they do have access to Sideline Web Messaging for Web-based texting.
What actions can be taken via the Web Portal?
There are three tabs within the Web Portal:
Overview: This tab allows the Admin to make any payment adjustments. It includes the Admin's name, Payment Details, and Billing History.
Numbers: This tab is to manage the phone numbers. Admins can assign, un-assign, or forward Sideline numbers. They can also set up the Auto Attendant, initiate a port/transfer, or subscribe to International Calling via this tab as well.
Account: This tab includes the account information, such as the Admin's name, email address, carrier number, Sideline number, and Company address.
Can an Admin view employee call and text logs?
The Web Portal (which the Admin has access to) does not have calling or texting history. It only shows the date the Sideline number was assigned and the date of last usage per line.
Does the Web Portal provide call log options?
Just like Sideline, the only way you can access call logs is through the web.
Log in at https://my.sideline.com/desktop/#/login to view the last 72 hours of data. We recommend setting up a universal password for Admin + Employee.
Is Team Number included?
Team Number is not compatible with Enterprise at this time.