There may be instances where one or more persons on the Team Number account switch device's (and thus there is a new registered/cell number on the account).
To change the registered phone number:
For a single member:
- Opt-out of Team Number
- Create a new Sideline Account with your new cell phone number
- Contact Support to have us assign the Sideline Team Number
Note: All data will be lost, as you are creating a new account.
For multiple members:
- Log out of the Sideline app
- The member that would like to change their registered number
- Have the other member re-invite with the new cellphone number.
- For instructions: "How to send an invite for Team Number"
Note: If you try to change the registered number per normal steps, you will receive an error message.
For more information, visit our Help Site article, "'Unable to invite' to Team Number error message"
If you need further assistance on changing the registered phone number on a Team Number account, please submit a request.