Why am I still being charged after deactivating Sideline?

Issue Symptoms

• I deactivated my Sideline account but still see subscription charges on my app store bill.

Conditions

• Deactivated/Closed my Sideline account and/or
• Deleted the Sideline app on my device

Cause & Resolution 

Closing/Deactivating your Sideline account and/or uninstalling Sideline will not prevent future charges from occurring.

In order to avoid future charges, you will have to cancel your subscription within your app store as all purchases, cancelations, and refunds are handled in that manner (and not via Sideline)

Please visit our Help Site article on How to cancel a Sideline subscription for step-by-step instructions for Android and iOS. If you need a refund, click here for instructions. 

Note: When you deactivate your account through the app, you will be reminded in a pop-up message to cancel your subscription through the app store to avoid future charges. 

If you need further assistance in managing your Sideline account, let us know.