We care about your privacy and security, and for this reason, we are diligent with first verifying account ownership before assisting our users with login issues, changes to their account, or inquiries about sensitive account information.
In addition, having a verified email address also speeds up our resolutions to your support requests.
For instructions on how to verify your email address, please check our help site article, "How to verify your email address."
If you have further questions about account verification, please submit a request.
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