If you are experiencing performance issues with Sideline Web Messaging, please read through the information below to determine if your experience(s) match the issue symptoms listed below.
- Unable to load or having trouble/slowness loading Sideline Web
- Moderate to extreme lagging within Sideline Web
- Unable to send messages via Sideline Web
- You are using Chrome as your Web Browser
Cause & Resolution
If you are experiencing one or more of the issues above and are using Google Chrome as your web browser for Sideline Web, it is highly likely that you are dealing with a bug related to the newest Chrome update which may impact our webpage performance while they release the newest version.
Link to Google Chrome release updates for more information: https://chromereleases.googleblog.com
How to fix:
We are sorry for any inconvenience this may cause you, but we do have a temporary workaround so that you are able to continue using Sideline Web without the performance issues stated above:
- Access a different browser (choose any except for Chrome)
- Sign in to Sideline Web
Sideline Web should work as usual since it is an issue with the Chrome Browser only. To get Google to prioritize this fix, we encourage you to click here to "upvote" or "thumbs up" the article so that Chrome can see how many users are affected by this bug and make the fix asap.
If you have gone over the above troubleshooting steps and are still having performance issues with Sideline Web, please submit a request.