(Android only) Spam Recognition Feature

Do you receive multiple Sideline calls per day that you answer just to find out that they are spam? 

If so, Sideline's 'Spam Recognition' feature can help you identify what incoming phone calls are potential spam by displaying on the incoming call screen. Another bonus, this feature is included with your paid Sideline subscription.

1. Limitations
2. Spam call displays
3. Can I remove a call marked as "spam?

Limitations

Unfortunately, the spam recognition feature is unavailable for: 

• Sideline iOS users
• Team Number accounts
• Sideline accounts currently in limited state 

How to recognize a Spam call

1. Incoming call Screen

An incoming call that Sideline has identified as spam will display with "Spam" then the number that is calling you (as seen in the picture below)

2. Inbox

"Spam" will be below the number in your Sideline inbox.

3. Conversation 

If you're in an individual conversation, "Spam" will be displayed underneath the incoming phone number.

Can I remove a call marked as "spam?"

If you have a call that was marked as spam, but it is a legitimate number, you can remove the "spam" label on the number. 

To do so: 

1. Enter the conversation with the number that is marked "spam" 
2. Send a message or call the user 
3. The spam label will be removed once step #2 is completed

If you need further clarification on the spam feature or are having trouble with this functionality, please submit a request.