Can I trigger the Contact Panel at any time?

In order to trigger the Contact Panel, the call is required to meet the following conditions: 

• Incoming call duration is greater than 60 seconds
• Outgoing call duration is greater than 1 second
• The number is not an unknown or blocked number

However, you can still access certain features (seen below) out of the Contact Panel: 

• Notes
  • From the Contact Details screen 
  • Click here to learn more
• Contacts
  • Quickly save a customer's name and Company name
  • Click here to learn more
• Number ID
  • Convert an unsaved phone number into a contact instantly 
  • Click here to learn more
  • Note: This feature is only available within the Contact Panel

The following feature is not available when in the Contact Panel:

• Shortcuts feature. Learn more here. 

If you have further questions or concerns regarding the Contact Panel, please submit a request.