Note: Sideline Pro is available for iOS users only at this time.
In order to trigger the Contact Panel, the call is required to meet the following conditions:
- Incoming call duration is greater than 60 seconds
- Outgoing call duration is greater than 1 second
- The number is not an unknown or blocked number
However, you can still access certain features (seen below) out of the Contact Panel:
- Notes
- From the Contact Details screen
- Click here to learn more
- Contacts
- Quickly save a customer's name and Company name
- Click here to learn more
- Number ID
- Convert an unsaved phone number into a contact instantly
- Click here to learn more
- Note: This feature is only available within the Contact Panel
The following feature is not available when in the Contact Panel:
- Shortcuts feature. Learn more here.
If you have further questions or concerns regarding the Contact Panel, please submit a request.
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