How does Sideline suggest a name based on an unknown phone number?

Sideline Pro subscribers receive a feature called Number ID which will help you determine who might be calling from a phone number that is unsaved in your Sideline address book.  

Number ID can automatically identify who the incoming phone call belongs to so you can quickly save a suggested name to your contacts or pick up the call of a potential client.

This service can return one or more of the following fields: 

• First Name
• Last Name
• Middle Name 
• Company Name

Important: The Number ID service will only work for phone numbers that do not have an associated device or Sideline Contact. 

We use a third-party service to help determine who is calling you (caller name) but it doesn't always return a suggested name nor is the name always accurate.

Because of this, we give you the option to choose yes (confirm the suggested name is correct) or no (the suggested name is incorrect) which allows you the opportunity to edit it in the Contact Details screen. 

If you have further questions regarding the Number ID feature, please submit a request.