Are you an iOS user that has an existing Enterprise account but wants to change to a Sideline Pro account? If so, the process is straightforward. Please follow the steps below to make the switch.
Note: If you are an Enterprise Admin and want to convert multiple employees to Pro accounts, please contact us for further assistance. Employees must be using an iOS device because Pro is not available for Android at this time.
Step 1: Cancel your Enterprise account
- Access your Enterprise Admin Portal
- Unassign all Sideline numbers linked to the Enterprise account (except the Admin's number)
- Delete all reserved numbers
- Important: In order to delete your Auto Attendant line (if applicable) you'll need to first click the Auto Attendant button > turn it off, then the gray 'X' will display allowing you to delete the number.
- Click the 'Overview' tab
- Click 'Cancel Account' (under the payment details tab)
- Confirm your cancelation by clicking 'OK' in the pop-up box
Please Note: Canceling your account will automatically log you off the admin portal and you will no longer have access to it.
Step 2: Resubscribe to an individual account
After you have successfully canceled your Enterprise account by following the steps above, you will need to log into Sideline to subscribe to Pro.
Here's how to subscribe:
- Open Sideline on your iPhone
- Log in with your Sideline number & current password
- View Settings
- Tap Sideline Subscription (under Account info)
- From there, choose the Pro subscription you want
Tip: If you don't see the Pro subscription option at the subscription screen, choose the Standard subscription length you want, then you can upgrade to Pro via Settings > Sideline Pro 'Discover' button.
If you have further questions or concerns regarding this process, please submit a request and we would be happy to assist.
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