Note: These steps are specific to iOS users who have an active Team Number account and want to switch to Sideline Pro. If you're an Android user, please disregard this message.
Unfortunately, Team Number accounts are not eligible for "upgrade" to Sideline Pro due to compatibility issues. If you decide that you no longer need the features with Team Number and wish to move to a Sideline Pro account, you may do so by following the steps outlined below.
To switch from a Team Number account to a Sideline Pro account:
- Close your Team Number account (see steps here)
- Important: If you wish to keep your number from your Team Number account, please contact us and we will assign it over manually, prior to moving onto the next step.
- Resubscribe to an individual Sideline account (see steps for iOS here)
Note: If you choose to go this route and close your Team Number account, you will lose all call logs and message content. You, nor Pinger will be able to retrieve it after you close your account.
We are terribly sorry for any inconvenience this may cause.
If you have further questions or concerns regarding this process, please submit a request and we would be happy to assist.
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