If your grandfathered subscription plan was removed due to proactively canceling the subscription renewal or due to the payment being declined, you will only be given the option to re-subscribe to the current subscription price that is available in the app store.
Please visit "How much does Sideline cost?" to view all our current subscription options and their price as well as the device-specific information below.
Unfortunately with Google Play subscriptions, there is no way for you (or Sideline) to restore your old subscription rate. This means that if you wish to subscribe to Sideline again, you will have to do so at the current pricing which can be seen in the article "How much does Sideline cost?"
We're sorry for any inconvenience this may cause. If you have questions or would like to speak to a support agent, please submit a request.
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With iOS, there's a chance that you may be able to re-subscribe to your previous subscription price by going through your Apple subscriptions. Instructions on this can be seen below.
To check if your old subscription rate is available to restore:
- Go to your device 'Settings'
- Tap 'iTunes & Apple Store'
- Tap your 'Apple ID'
- Tap 'Subscriptions'
- Tap 'Sideline'
- Under 'Options', if you find the cheaper rate, tap on it to re-subscribe to that rate.
Please note: Pinger has zero control over your old subscription pricing, so if you don't see the lower-priced option in your subscriptions, then unfortunately it is no longer available to subscribe to.
If you need further assistance, please submit a request.
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