How to use Auto-Reply for calls and texts in Sideline Pro

Auto-Reply is a Pro feature that allows you to automatically send a personalized text response to missed calls or messages with your business logo included. 

This feature is beneficial because it lets your customers know you’re aware of their call/text and will be in touch with them shortly.

Check out the feature guide below which highlights what Auto-Reply is and how to enable the feature on your Pro account.

To enable Auto-Reply for Calls:

1. Sideline Pro 'Settings'
2. Scroll and tap 'Auto-Reply to Calls' 
3. Tap the toggle switch to enable (the switch will turn green when enabled)
4. Tap the three dots to edit the 'Default' Auto-Reply (if you wish to customize)
5. Tap 'Add My Logo' to upload your business logo
6. Type in your custom Auto-Reply response
   • Note: You are allowed a maximum of 160 characters in your response
7. Tap 'Save' 

Note: Ensure the custom response displays a green checkmark (this shows that you currently have this response enabled with Auto-Reply for Calls)

To enable Auto-Reply for text messages: 

Follow the same steps seen above, but tap on the 'Auto-Reply for Texts' in Pro settings to set up and enable. 

Note: Your recipients will only receive your auto-reply text once every 24 hours. 

If you have further questions about Auto-Reply, please visit our Auto-Reply Resource Center, or submit a request.