Templates are customizable one-tap messages that streamline the repetitive tasks your business takes when communicating with your customers.
Note: The term "Shortcuts" referred to in the video below is the former name of Templates.
- Allows you to save and reuse common messages you send to your customers (avoids the copy/paste method).
- Easily editable, customizable & readily available with every reply.
- Allows you to quickly send a number of text responses to your customers.
- Ability to save and reuse messages you frequently send to customers.
- Quick access at any time from your keyboard.
- Pairs with your Google My Business account to easily send your customers a 'Request Review' for your business (available for Pro iOS subscribers only at this time).
New to Pro or haven't used this feature yet?
If you recently upgraded to Pro or have not set up the Templates feature yet, we automatically created three templates for you which you can then customize to fit your business. If you need some inspiration, you can always visit the Pro Resource Center for ideas.
Questions? Submit a request.