Sideline PRO for iOS

Pro Settings

• How to Set Business Hours in Your Business Profile
• How to Enable 'Do Not Disturb' for Sideline Pro

Getting Started

• What is Sideline Pro?
• Sideline Standard vs. Sideline Pro
• How do I sign up for Sideline Pro?
• Sideline Pro Pricing
• How to use Auto-Reply for calls and texts in Sideline Pro

Pro FAQs

• Can I edit my business name?
• Can I downgrade from Pro anytime?
• What are the limitations with Sideline Pro?
• Can I have a 2nd number with Sideline Pro?
• Will I lose my Pro contacts if I downgrade?
• Why am I receiving the "Reopen Sideline" notification?

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Managing your Subscription

• Will I be charged after upgrading to Pro?
• How to downgrade your Sideline Pro subscription
• How to change your Enterprise account to a Sideline Pro account

Troubleshooting Sideline Pro

• Why can't I import a contact from my iPhone contacts?
• Why are my iPhone contacts not displayed in my Sideline Contacts?
• Why is the Contact Panel not populating after a call?

Team Number and Sideline Pro

• Removing Team Number if you're a team of 1
• Why can't I use Sideline Pro with my Team Number account?
• How do I change my Team Number account to Sideline Pro?

Broadcast

• Compliance for Broadcast messages
• How to set up, edit and send Broadcast messages
• Broadcast FAQs

Reminders

• What are Reminders?
• Setting up & using Reminders
• Can I add/remove a synced calendar?
• Can I use my Google calendar with Reminders?
• Trouble linking your calendar with Reminders?
• How do I know if a customer confirmed my Reminder?

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Shortcuts

• What are Shortcuts?
• How to use Shortcuts
• How to set up, create, edit and delete Shortcuts

Contacts

• Exporting Contacts from Sideline Pro
• Importing Contacts into Sideline Pro
• How do Sideline Pro Contacts work?
• How to import, create, edit and delete Contacts
• How to add a new phone number to an existing Sideline Contact
• Do Sideline Pro contacts sync to my iOS address book and vice versa?

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Contact Panel

• What is the Contact Panel?
• How to populate & dismiss the Contact Panel
• How to add/approve the contact name in the Contact Panel

Number ID

• What is the Number ID feature?
• How does Sideline suggest a name based on an unknown phone number?

Notes

• How 'Notes' work with Sideline Pro
• How do I add a Note to a Contact?