Sideline PRO for iOS

Getting Started

• What is Sideline Pro?
• Sideline Standard vs. Sideline Pro
• How do I sign up for Sideline Pro?
• Sideline Pro Pricing
• How to use Auto-Reply for calls and texts in Sideline Pro

Pro FAQs

• Can I edit my business name?
• Can I downgrade from Pro anytime?
• What are the limitations with Sideline Pro?
• Can I have a 2nd number with Sideline Pro?
• Will I lose my Pro contacts if I downgrade?
• Why am I receiving the "Reopen Sideline" notification?

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Managing your Subscription

• Will I be charged after upgrading to Pro?
• How to downgrade your Sideline Pro subscription
• How do I change my Team Number account to Sideline Pro?
• How to change your Enterprise account to a Sideline Pro account

Troubleshooting Sideline Pro

• Why can't I use Sideline Pro with my Team Number account?
• I can't subscribe to PRO
• Why can't I import a contact from my iPhone contacts?
• Why are my iPhone contacts not displayed in my Sideline Contacts?
• Why is the Contact Panel not populating after a call?
• Why can't I send a Shortcut to a contact?

Broadcast

• (Pro) Compliance for Broadcast messages
• How to set up, edit and send Broadcast messages
• Broadcast FAQs

Reminders

• What are Reminders?
• Setting up & using Reminders
• Can I add/remove a synced calendar?
• Can I use my iPhone's calendar with Reminders?
• Can I use my Google calendar with Reminders?
• Trouble linking your calendar with Reminders?

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Shortcuts

• What are Shortcuts?
• How to use Shortcuts
• How to set up, create, edit and delete Shortcuts
• How many Shortcuts can I save?
• Can I choose when to send my business logo with Shortcuts?

Contacts

• Exporting Contacts from Sideline Pro
• Importing Contacts into Sideline Pro
• How do Sideline Pro Contacts work?
• How to import, create, edit and delete Contacts
• Can I save a new number to an existing contact?
• How to add a new phone number to an existing Sideline Contact

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Contact Panel

• What is the Contact Panel?
• How to populate & dismiss the Contact Panel
• How to add/approve the contact name in the Contact Panel
• How to dismiss/exit the Contact Panel
• Can I trigger the Contact Panel at any time?
• Contact Panel Requirements

Number ID

• What is the Number ID feature?
• How does Sideline suggest a name based on an unknown phone number?

Notes

• How 'Notes' work with Sideline Pro
• How do I add a Note to a Contact?
• Will my iOS contact notes import when I join Sideline Pro?
• Are previously written notes displayed in the Contact Panel?
• Is there a character limit for notes?
• Can I add an attachment in Notes?

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