Where can I check the status of my port request?

If you are wondering when your port will be complete, you can check the status of your port-in request on the Sideline Settings page under Number Porting.

You will see any of the following statuses:

• Pending = Port is currently in process, and there are no issues with the port at this time.  
• Needs Review = Port has been rejected and you will need to contact support for further assistance.

Please note:

• Standard ports take on average, 3-5 business days to complete. Rejected or manual ports can take 5-10 business days. 
• If the port has been rejected, as a first step, please confirm that the PIN your carrier provided is correct.
  • An incorrect PIN will result in a rejected port-in request. You may need to request a PIN reset with your carrier and resubmit the port again.

Questions? submit a request.