Getting Started with Sideline Web

Sending and receiving messages through the Web is simple with Sideline Web Messaging. Topics included in this article:

1. How to Login
2. Inbox View
3. Getting Started
4. Sending Messages
5. Deleting Conversations
6. Managing Contacts
7. Limitations

How to Login

We've updated how you log in to Sideline Web. Instead of signing in with your phone number and password directly on the website, you’ll now use a QR code and your mobile app to verify your login.

How to log in with a QR code:

1. On your computer, go to https://messages.sideline.com/login
2. You’ll see a unique QR code on the login screen.
3. On your phone:
   • Open your camera and point it at the QR code.
   • Tap the link that appears.

What happens next on your phone:

If you’re already logged into the app:

• The app opens and verifies the QR code.
• You’ll see a “Login successful” message.
• Your web session on your computer will log in automatically.

If you’re not logged into the app:

• You’ll be prompted to log in as usual in the app.
• After you log in, the app will verify the QR code and log you into the web session.

If you don’t have the app installed:

• You’ll be taken to the appropriate app store to download the app.
• You can proceed with the login steps above after installing the app.

If the QR code has expired:

• For security, each QR code only works for a short time.
• If the QR code expires on the web page:
  • You’ll see a message asking you to refresh.
  • Click “Refresh” to generate a new QR code and try again.

Inbox View

Once you've logged in, you will be taken straight to your inbox where you can view your existing conversations, create a new message, and more.

Getting Started

Once you have created an account and are logged into Sideline Web, you have a few settings options to help you get started: 

• Sync your Google Contacts. Click here for more info.
• Create a Web-based signature. (Tap , tap Settings, enter your signature, and tap save.)
• Enable Desktop Notifications. (Tap , tap the button to enable notifications)

Sending Messages

Compose a new message:

1. Tap the at the top of the screen to compose a new message.
2. In the 'To' field, enter the number or contact name and press enter (or tab).
   • The number/name will be gray (pictured below) if you've entered the recipient info correctly. If the name/number is green, please press enter or tab.
   • You can add up to 10 recipients to a group message.
3. Type your message into the text box.
4. Press the (or enter on your keyboard) to send the new message.

More info about sending voice to text or picture & video messages can be found HERE. 

Replying to an existing message

1. Locate the conversation in your inbox and press to open the conversation.
2. Type your reply into the text box.
3. Press the (or enter on your keyboard) to send the new message.

Deleting Conversations

Note: You cannot delete individual messages, calls, or voicemails within a conversation while using Sideline Web. You only have the ability to delete an entire conversation.

If you wish to remove certain message(s) from Sideline Web, you will need to delete them from the Sideline app. 

Important: 

• Deleting messages/conversations/voicemails is a permanent action.  They cannot be recovered by you or Sideline once they have been deleted.
• If you delete message(s) on Sideline mobile, they will also be deleted in Sideline Web.
  • Tip 1: If your Web conversation contains the messages even after you've deleted them from the app, please refresh your web browser.
  • Tip 2: If that doesn't work, try clearing your browser's cache & cookies.

To delete a conversation in Sideline Web:

1. Locate the conversation in the inbox.
2. Hover over the existing conversation and press to display a list of options.
3. Select Delete Conversation.
4. A pop-up will display to confirm the deletion.
5. Select Delete.

Conversation Options

To make edits to an existing contact or phone number in your inbox, simply hover over the existing conversation and press

The following options are available for individual conversations:

• Rename
• Delete Conversation
• Block number
• Set text tone 

Please note: Group messages cannot be renamed, blocked, or have a text tone set. 

Managing Contacts 

For information on how to create, import, delete or edit a contact via Sideline Web, click HERE.

Limitations

• You cannot place or receive calls through Sideline Web. However, you will be able to see any missed calls and listen to your voicemail messages to help you stay connected.
• You cannot delete individual messages or calls in Web.

If you have any questions, please submit a request.