Important: Sideline Web access is unavailable during the promotional pricing period of your paid subscription. Web access will be available once the promo period ends.
If at any time you are receiving harassing messages or no longer want to be contacted by someone on your Sideline number, you can place a block via Sideline Web (or via the app).
Important: If you need to block a group conversation and/or private, restricted, or unknown numbers, please reach out to support team and we can further assist you since these types of blocks cannot be handled through the Web or app.
Note: We cannot block a specific area code, only specific numbers.
To place a block via Sideline Web:
Tip: Take screenshots of the offending text message(s)/calls BEFORE you block a number/contact. We cannot export or send copies of your message or call history before or after blocking a number so please be sure to save any info for your records.
- Log into Sideline Web.
- From the conversation list located in your inbox, click on the contact or number you wish to block.
- Click the
contact icon (far right side of the screen)
- Press the
button to display the options, then press Block Contact.
- A pop-up will appear with the option to Block (pictured below).
- Confirm the block by clicking on the red 'Block' button.
If you need further assistance, please submit a request.
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