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Issues with Sideline Web Contacts

          
                 
               

Note: If you're having trouble with your Caller ID, please visit the Caller ID Troubleshooting article for more info. 

Issue

Contact names are not displayed (only numbers).

Solution

  1. View Sideline Web Settings. 
  2. Click "Sync Legacy Contact Names" 

This should re-add the contact name associated with the phone number. More info on how to manage contacts in Sideline Web can be found here. 

 

Issue

Sideline mobile contacts are not syncing with Sideline Web.

Solution

You may need to enable Google Contacts Sync. Detailed instructions can be found here. 

If you need assistance with contacts on mobile or Web, please get in touch with Sideline Support. 

 

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