If you have already paid, but do not see any active subscriptions in your settings or are unable to use the service, this could be caused by a couple of reasons:
- You removed and reinstalled Sideline
- You changed devices
If you're an iOS user, your first step is to restore your purchases. This will re-sync any previous Sideline purchases you've made through iTunes.
If you are an Android user, and are unable to use your account after subscribing, please reach out to our support team by submitting a request below.
- Android users: We no longer support or offer Sideline on Android OS version 4.1 or below, therefore, you should NOT delete or reinstall the app. Sideline will no longer be available in the app store for OS versions 4.1 or below.
- iOS users: If you are on iOS version 10 or below, we advise against uninstalling Sideline as the app might not be available for reinstall in iTunes due to the end of support for iOS 10 and below.
If you need further assistance or have any questions, please submit a request.