Sideline's Spam Management features help you identify what incoming phone calls could be spam. You will be notified of potential spam on the incoming caller ID screen, as well as in your inbox after a missed call or voicemail from an unknown number.
With Spam Filtering, you can automatically send those unwanted spam calls straight to voicemail.
Note: This feature is included with your Sideline subscription and is available for both iOS and Android customers.
How to recognize a Spam call
1. Incoming call Screen
An incoming call that Sideline has identified as spam will display with "Spam" then the number that is calling you (as seen in the picture below)
2. Inbox
"Spam" will be below the number in your Sideline inbox.
3. Conversation
If you're in an individual conversation, "Spam" will be displayed underneath the incoming phone number.
What is Spam Filtering?
Spam Filtering automatically silences unwanted calls, and sends them straight to voicemail without ringing. This works to silence calls from unknown numbers as well as calls that have been detected and marked as spam. The calls are displayed in your inbox for review, so you exactly what calls were filtered and when.
Please note: If a call from a known number does not have "Spam" attached to the caller ID, the call will ring through as normal.
This feature is automatically enabled, but if you'd prefer to disable Spam Filtering, here are the steps to follow:
- Open the Sideline app Settings
- Scroll down and tap on Spam Filtering
- Tap to toggle Spam Filtering off
Can I remove a call marked as "spam?"
If you have a call that was marked as spam, but it is a legitimate number, you can remove the "spam" label on the number.
To do so:
- Enter the conversation with the number that is marked "spam"
- Send a message or call the user
- The spam label will be removed once step #2 is completed
If you need further clarification on the spam feature or are having trouble with this functionality, please submit a request.
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