Issue Symptoms
You receive the "Request failed with error 7062" error message pop-up when attempting to create an account.
Cause & Resolution
Our system is preventing account registration for security reasons.
Common reasons for this block:
- You created or attempted to create multiple accounts.
- You are accessing the service outside the United States.
- Your account was created from an account that was not downloaded from the iTunes or Google Play Store.
- Your device appears to be tampered with, compromised, or controlled by an automated system (likely a bot).
Unfortunately, you won’t be able to create an account or login at this time, and there is no workaround available.
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