Troubleshooting
Need additional help?
Common Troubleshooting Topics
- Sideline Service Status Page
- Basic Troubleshooting Steps
- How do I update the cell number that's registered to my Sideline account?
- Receiving a network error message?
- (Android) Why am I unable to attach videos when sending a message?
- Can I reopen my Sideline account?
Login Issues
Calling Problems
- All of my calls are going straight to missed call or voicemail
- Why are Sideline calls (or voicemails) routing to my cell phone number and not my Sideline number?
- "Number is disconnected or no longer in service" error message
- Experiencing "one-way audio" issues while using VoIP calling
- Dropped calls while using VoIP calling
- Why is my cell number showing when I make a outgoing call in Sideline?