Troubleshooting
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Account Issues
- Registration Failed with Error 6125
- Violation of Terms of Service
- Verify your account via verification code
- International Usage
- High Volume Messaging (Abuse)
- Exceeding messaging thresholds
Common Troubleshooting Topics
- Sideline Service Status Page
- Basic Troubleshooting Steps
- How do I change my registered number?
- iOS 17 and Live Voicemail
- "Sip not set" Error Message
- How to Reinstall Sideline
Login Issues
Calling Problems
- All of my calls are going straight to missed call/voicemail
- Caller ID showing up as Spam or wrong name
- Why are Sideline calls (or voicemails) routing to my cell number?
- "Number is disconnected or no longer in service" error message
- Experiencing "one-way audio" issues while using VoIP calling
- (Android) Clearing the default dialer to troubleshoot Caller ID issues
Messaging Problems
- Not receiving Telegram or WhatsApp text or call
- Character Limit Reached Error Message
- Why am I receiving "Sorry, your message cannot be delivered to this number?"
- How to mark all messages as read in Sideline
- Why can't I send texts or picture/videos?
- "Unable to Send" Error Message