Troubleshooting
Need additional help?
Common Troubleshooting Topics
- Sideline Service Status Page
- Basic Troubleshooting Steps
- Experiencing performance issues after updating Sideline?
- How to clear cache for Sideline on your Android device
- iOS No longer receiving notifications? (after iOS 12 update)
- Receiving calls after deleting Sideline?
Login Issues
Calling Problems
- Why are Sideline calls (or voicemails) routing to my cell phone number and not my Sideline number?
- "Number is disconnected or no longer in service" error message
- Why is my cell number showing when I make a outgoing call in Sideline?
- Not receiving calls within Sideline?
- Android Can't place outbound calls
- Android Contacts aren't seeing my Sideline number when I call