Troubleshooting

Login Issues

• What do I do if I forgot my password?

Messaging Problems

• Can't send texts or MMS
• "Unable to Send" Error Message
• "Double Check that Number" Error Message

Calling Problems

• iOS Not receiving calls?

Porting Problems

• Porting Troubleshooting

Subscription Interruptions

• Android I can't subscribe
• iOS I can't subscribe
• How to contact Google Play for subscription issues
• How to contact Apple for subscription issues

Common Troubleshooting Topics

• Basic troubleshooting steps
• Caller ID Troubleshooting
• Receiving calls after deleting Sideline?