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  1. Sideline Support
  2. Troubleshooting

Troubleshooting

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Common Troubleshooting Topics

  • Sideline Service Status Page
  • Basic Troubleshooting Steps
  • How do I change my registered number?
  • How to Reinstall Sideline
  • "Something Went Wrong" error message
  • Receiving a network error message?
See all 14 articles

Login Issues

  • Denied by registration abuse detector error message
  • (Error 403) We could not authenticate with our servers. Please try again.
  • I'm receiving an error when I try to login
  • How do I reset my password?
  • (Android) Error message "Please set your device to the correct date"

Calling Problems

  • All of my calls are going straight to missed call/voicemail
  • How to fix an incorrect Caller ID
  • Why are Sideline calls (or voicemails) routing to my cell number and not Sideline?
  • "Number is disconnected or no longer in service" error message
  • Experiencing "one-way audio" issues while using VoIP calling
  • (Android) Clearing the default dialer to troubleshoot Caller ID issues
See all 7 articles

Messaging Problems

  • Why am I receiving "Sorry, your message cannot be delivered to this number?"
  • (iOS) How to mark all messages as read in Sideline
  • Why can't I send texts or picture/videos?
  • "Unable to Send" Error Message
  • "Double Check that Number" Error Message
  • (iOS) Why am I not receiving messages after porting in my number?

Porting Problems

  • Porting Troubleshooting

Subscription Interruptions

  • How do I contact my app store for subscription issues?
  • I can't subscribe

Deactivation Problems

  • Why am I still being charged after deactivating Sideline?
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