Troubleshooting

Common Troubleshooting Topics

• Sideline Service Status Page
• Basic Troubleshooting Steps
• Experiencing performance issues after updating Sideline?
• How to clear cache for Sideline on your Android device
• iOS: Notification Troubleshooting
• iOS No longer receiving notifications? (after iOS 12 update)

See all 9 articles

Login Issues

• What do I do if I forgot my password?

Calling Problems

• Why are Sideline calls routing to my cell phone number and not my Sideline number?
• "Number is disconnected or no longer in service" error message
• Not receiving calls within Sideline?
• Android Can't place outbound calls
• iOS Not receiving calls within Sideline?
• Android Contacts aren't seeing my Sideline number when I call

See all 7 articles

Messaging Problems

• Why can't I send texts or Multimedia Messages (MMS)?
• "Unable to Send" Error Message
• "Double Check that Number" Error Message
• Why am I not receiving messages after porting in my number?

Porting Problems

• Porting Troubleshooting

Subscription Interruptions

• How to contact Google Play for subscription issues
• How to contact Apple for subscription issues
• Android I can't subscribe
• iOS I can't subscribe

Deactivation Problems

• I deactivated my Sideline account, but am still being charged