Account Issues
Registration Issues
- Request Failed with Error 5962 or 5963
- Registration Failed with Error (Codes 3857, 1062, 2792, 8121, 9414, 2731, or 2938)
- (Android) Request failed with error 1005
- Error 9080 Registration Failed
- Registration Error 6141
- Request Failed with Error 7062
Common Troubleshooting Topics
- Sideline Service Status Page
- Basic Troubleshooting Steps
- How do I change my registered number?
- (Android users) Troubleshooting Google Play Error Message "Your device isn't compatible"
- iOS 26 and Live Voicemail
- How to clear the notification badge number
Login Issues
- Request failed with error 5951 or 5961
- Error 8293 Registration or Login Failed
- Request Failed with Error 7064
- "Request failed with error 5994 or 5995" Error Messages
- “Browser Issue Detected” Error Message
- Login Failed Error 6124
Calling Problems
- All of my calls are going straight to missed call/voicemail
- "To keep your device number private, you must call back using the Sideline app" Error Message
- Caller ID showing up as Spam or wrong name
- Why are Sideline calls (or voicemails) routing to my cell number?
- "Number is disconnected or no longer in service" error message
- Experiencing "one-way audio" issues while using VoIP calling
Messaging Problems
- Not receiving Telegram or WhatsApp text or call
- Character Limit Reached Error Message
- Why am I receiving "Sorry, your message cannot be delivered to this number?"
- How to mark all messages as read in Sideline
- Why can't I send texts or picture/videos?
- "Unable to Send" Error Message