Account Issues
Registration Issues
Common Troubleshooting Topics
- Sideline Service Status Page
- Basic Troubleshooting Steps
- How do I change my registered number?
- How to clear the notification badge number
- iOS 17 and Live Voicemail
- "Sip not set" Error Message
Login Issues
- Request Failed with Error 7064
- "Request failed with error 5994 or 5995" Error Messages
- “Browser Issue Detected” Error Message
- Login Failed Error 6124
- Denied by registration abuse detector error message
- (Error 403) We could not authenticate with our servers. Please try again.
Calling Problems
- All of my calls are going straight to missed call/voicemail
- Caller ID showing up as Spam or wrong name
- Why are Sideline calls (or voicemails) routing to my cell number?
- "Number is disconnected or no longer in service" error message
- Experiencing "one-way audio" issues while using VoIP calling
- (Android) Clearing the default dialer to troubleshoot Caller ID issues
Messaging Problems
- Not receiving Telegram or WhatsApp text or call
- Character Limit Reached Error Message
- Why am I receiving "Sorry, your message cannot be delivered to this number?"
- How to mark all messages as read in Sideline
- Why can't I send texts or picture/videos?
- "Unable to Send" Error Message