Troubleshooting

Common Troubleshooting Topics

• Sideline Service Status Page
• Basic Troubleshooting Steps
• How do I change my registered number?
• "Something Went Wrong" error message
• Receiving a network error message?
• (Android) Why am I unable to attach videos when sending a message?

See all 13 articles

Login Issues

• I'm receiving an error when I try to login
• How do I reset my password?
• (Android) Error message "Please set your device to the correct date"

Calling Problems

• All of my calls are going straight to missed call/voicemail
• Why are Sideline calls (or voicemails) routing to my cell number and not Sideline?
• "Number is disconnected or no longer in service" error message
• Experiencing "one-way audio" issues while using VoIP calling
• (Android) Clearing the default dialer to troubleshoot Caller ID issues
• Not receiving calls within Sideline?

Messaging Problems

• Why am I receiving "Sorry, your message cannot be delivered to this number?"
• (iOS) How to mark all messages as read in Sideline
• Why can't I send texts or picture/videos?
• "Double Check that Number" Error Message
• (iOS) Why am I not receiving messages after porting in my number?

Porting Problems

• Porting Troubleshooting

Subscription Interruptions

• How do I contact my app store for subscription issues?
• I can't subscribe

Deactivation Problems

• Why am I still being charged after deactivating Sideline?