Troubleshooting
Need additional help?
Common Troubleshooting Topics
- Sideline Service Status Page
- Basic Troubleshooting Steps
- How do I change my registered number?
- "Something Went Wrong" error message
- Receiving a network error message?
- (Android) Why am I unable to attach videos when sending a message?
Login Issues
Calling Problems
- All of my calls are going straight to missed call/voicemail
- Why are Sideline calls (or voicemails) routing to my cell number and not Sideline?
- "Number is disconnected or no longer in service" error message
- Experiencing "one-way audio" issues while using VoIP calling
- (Android) Clearing the default dialer to troubleshoot Caller ID issues
- Not receiving calls within Sideline?
Messaging Problems
- Why am I receiving "Sorry, your message cannot be delivered to this number?"
- (iOS) How to mark all messages as read in Sideline
- Why can't I send texts or picture/videos?
- "Unable to Send" Error Message
- "Double Check that Number" Error Message
- (iOS) Why am I not receiving messages after porting in my number?