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  1. Sideline Support
  2. Troubleshooting

Troubleshooting

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Common Troubleshooting Topics

  • Holiday Hours for Support
  • Sideline Service Status Page
  • Basic Troubleshooting Steps
  • How do I update the cell number that's registered to my Sideline account?
  • "Something Went Wrong" error message
  • Receiving a network error message?
See all 17 articles

Login Issues

  • Unable to login?
  • Forgot Password

Calling Problems

  • All of my calls are going straight to missed call or voicemail
  • Why are Sideline calls (or voicemails) routing to my cell phone number and not my Sideline number?
  • "Number is disconnected or no longer in service" error message
  • Experiencing "one-way audio" issues while using VoIP calling
  • Dropped calls while using VoIP calling
  • Why is my cell number showing when I make a outgoing call in Sideline?
See all 9 articles

Messaging Problems

  • (iOS) How to "mark all messages as read" in Sideline
  • Why can't I send texts or Multimedia Messages (MMS)?
  • "Unable to Send" Error Message
  • "Double Check that Number" Error Message
  • Why am I not receiving messages after porting in my number?

Porting Problems

  • Porting Troubleshooting
  • Unable to receive text from iMessage contact after porting in my number

Subscription Interruptions

  • How to contact your app store for subscription issues
  • I can't subscribe

Deactivation Problems

  • I deactivated my Sideline account, but am still being charged
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