Troubleshooting

Login Issues

• What do I do if I forgot my password?

Messaging Problems

• Can't send texts or MMS
• "Unable to Send" Error Message
• "Double Check that Number" Error Message

Calling Problems

• Why are Sideline calls routing to my cell phone number and not my Sideline number?
• "Number is disconnected or no longer in service" error message
• iOS Not receiving calls?

Porting Problems

• Porting Troubleshooting

Subscription Interruptions

• How to contact Google Play for subscription issues
• How to contact Apple for subscription issues
• Android I can't subscribe
• iOS I can't subscribe

Common Troubleshooting Topics

• Sideline Service Status Page
• Basic Troubleshooting Steps
• Receiving calls after deleting Sideline?
• Caller ID Troubleshooting