Troubleshooting

Common Troubleshooting Topics

• Juneteenth Business Hours for Support
• Sideline Service Status Page
• Basic Troubleshooting Steps
• How do I update the number that's registered to my account?
• "Something Went Wrong" error message
• Receiving a network error message?

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Login Issues

• Unable to login?
• Forgot Password

Calling Problems

• All of my calls are going straight to missed call or voicemail
• Why are Sideline calls (or voicemails) routing to my cell phone number and not my Sideline number?
• "Number is disconnected or no longer in service" error message
• Experiencing "one-way audio" issues while using VoIP calling
• Why is my cell number showing when I make a outgoing call in Sideline?
• Not receiving calls within Sideline?

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Messaging Problems

• (iOS) How to "mark all messages as read" in Sideline
• Why can't I send texts or Multimedia Messages (MMS)?
• "Unable to Send" Error Message
• "Double Check that Number" Error Message
• Why am I not receiving messages after porting in my number?

Porting Problems

• Porting Troubleshooting
• Unable to receive text from iMessage contact after porting in my number

Subscription Interruptions

• How to contact your app store for subscription issues
• I can't subscribe

Deactivation Problems

• I deactivated my Sideline account, but am still being charged