Please note: This article is for help with troubleshooting calling/voicemail issues within the Sideline app. If you are an Android user and you need more information on calling issues (and not Sideline), please visit Android Help.
If you have Sideline for Android and Sideline isn’t notifying you of incoming calls, you may be experiencing a new bug in our system.
We’re working really hard to fix this bug, but it may take a little while, and we don’t want you to miss any of your calls in the meantime. So, we figured out a quick workaround to the issue.
All you have to do is:
- Tap into Settings
- Turn either Forward Calls to Voicemail or Call Announcement on, and turn it back off
Doing this will reset your calling notification settings, and fix the issue.
If for some reason it does not, send us an email at firstname.lastname@example.org letting us know, and we’ll dig into the problem.