When receiving or placing a Sideline call, you may notice that the number appears as an out-of-state number or a random number you do not recognize. That is because your Sideline number is being routed through another number; what we call your pilot number.
What is a Sideline Pilot number?
Pilot numbers are the auto-generated numbers we assign to your account that we use to route your incoming and outgoing calls to and from your Sideline number. Pilot numbers are crucial to calling success with Sideline.
How do I identify my pilot numbers?
You will find your pilot numbers in your device's address book and within your call history. They will be named/displayed as follows:
- iPhone: "Incoming Sideline Call" and "Outgoing Sideline Call"
- Android: "Sideline Incoming Call" and "Sideline Outgoing Call"
Please Note: Do not delete the above contacts unless otherwise suggested by Sideline support as a troubleshooting step to reset your pilot numbers if you're experiencing calling/Caller ID issues.
To reset your pilot numbers:
- Open your device's address book.
- Locate the contacts by their name. (as seen above for Android and iOS)
- Delete each contact. (both incoming and outgoing)
After you delete the Sideline contacts, they will reappear once you receive and/or place a call through Sideline as they are required for calling.
If you have any further questions, please submit a request.