Sideline & Enterprise accounts support the option to place calls over WiFi using the "VoIP Calling" option in Settings, but we are not a VoIP-only service. We use your cellular data to connect calls.
Important items to note:
- If you connect a call using Wifi/VoIP, but you’re in an area where your connection is weak, calls may use data instead to establish a stronger signal for calling.
- If you use your data to call or text your contacts through Sideline, you may be charged by your service provider depending on your cellular plan.
- You may experience call issues/dropped calls while using VoIP calling if your connection is weak.
For further information, check out our article on how Sideline uses your cellular data.
Questions? submit a request.