Use this article to determine what locations and countries you can call and receive calls from.
Note: This article pertains to all Sideline accounts. For an expanded list of countries you can call, you'll need to subscribe to an Enterprise account and pay for the International Calling Plan.
Receiving Sideline Calls
Sideline does not place restrictions on the locations where you can receive calls from. With that being said, there may be restrictions placed on the caller's side (and not by us) which may prevent you from receiving the call.
Because of this, we cannot guarantee that you will receive ALL incoming calls to Sideline.
Reasons why you may not receive the incoming call to Sideline:
- Calls from some international numbers where the caller's Carrier deems your Sideline number or location as a high-cost destination (aka high termination rate).
- Calls from certain countries or territories that are restricted due to having a high level of abuse.
Placing calls using Sideline
We currently support calls to:
- The contiguous United States (+1 area codes)
- Canada
- Mexico (landline numbers only)
- Singapore
- India
We do not support outgoing calls to:
- Hawaii
- Alaska
- Jamaica
- Mexico (mobile numbers)
- China
- Any countries not specified above
FYI: To call countries not specified on the above list, you will need to subscribe to an Enterprise account and pay for the International Calling Plan. The list of countries you can place calls to can be seen here.
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