"Number is disconnected or no longer in service" error message

Did you hear the error message "number has been disconnected" or "number is no longer in service" when you know for a fact that the number you called is valid?

If so, this could be due to a recent outage with Sideline. Although outages with our services are uncommon, they can happen from time-to-time unfortunately. 

We want to share the Sideline Service Status Page with our Sideline users so that you are informed of any calling, texting, and purchasing service interruptions.

If you are still having trouble even after checking the status page and all services are "normal", please email us and we'd be happy to help you.