Basic Troubleshooting Steps

Please note: This article is for help with troubleshooting for Android or iOS users within the Sideline app.

If you need further assistance for your device (not related to Sideline), please visit Android Support or Apple Support.

If you’re experiencing a problem with your Sideline app, below are some basic troubleshooting steps you can take in an attempt to resolve your issue.

• Step 1: Visit the Sideline Service Status Page first to see if there are any current service disruptions that will impact your use of Sideline. 
• Step 2: If there are no disruptions shown on the status page (link above) then please proceed to self-troubleshoot by clicking the link below.

If you are unable to solve the issue after attempting to troubleshoot through the link above, please submit a request and we would be happy to further assist you.