A common troubleshooting step we recommend when running into performance-related issues with the app is what we call a "clean reinstall". A reinstall may solve one or more of the following symptoms:
- Crashing
- Slowness
- Lagging
- Freezing
- Poor call quality
FYI: A clean reinstall may also solve issues that are not listed above. If you'd like to proceed, please read the information below prior to deleting the app.
Important regarding reinstalling the app:
Check your device's current OS version prior to uninstalling as our app cannot support older OS versions. See below for details.
-
Android users: The app does not support OS versions below 7. Devices on OS 6 or below will no longer be able to install any new versions of the app from the Google Play Store.
- Recommended: Upgrade your device's OS to 7 and above.
- Note: For any app version above 8.42 on Android, you will NOT lose your messaging and calling data.
-
iOS users: The app does not support OS versions below 14. If you are on iOS version 13 or below, we advise against uninstalling the app as it will not be available for reinstallation in iTunes.
- Recommended: Upgrade your device's OS to 14 or above to be able to reinstall the app.
- Note: For any app version above 11.38 on iOS, you will NOT lose your messaging and calling data.
How to perform a clean reinstall
If you've read the info above and want to proceed with a clean reinstall:
- Delete the app.
- Restart your device (most important step).
- Reinstall the Sideline app from your app store.
If you continue to experience the same issue after reinstalling, please let our Support team know by submitting a request.
Comments
1 comment
Hello. I have the number in Sideline. How do I use it in Index?
Please sign in to leave a comment.