How to save messages or conversations

If you need to save a copy of your Sideline text messages, conversations, or calls, see below for options.

Option 1 - Download Call/Text History (recommended)

You can now use Sideline Web to download your conversation history. 

1. Log in to Sideline Web. 
2. Hover over the conversation, then tap the ellipsis (three dots to the right of the contact), then click Download.
3. Select the Download button once more to confirm. 
4. Rename the .txt file and click Save. 
5. The file will be saved to your computer. 

Option 2 - requesting info about your account

If you need basic information on your personal information and/or account, you can make a Personal Information Request. To request a copy of your personal information:

1. Log in to your Sideline account using this link: Access My Personal Information. 
   • You must be able to log into your account using the special link above to complete the information request. If you forgot your password, click here. 
2. Once logged in, select "Access My Information" and follow the prompts.

Important info regarding these requests:

• The results are typically returned via email within 72 hours or less, however, for long-time users or high-use accounts with a high level of communication history, the results may take up to 1 week to deliver. 
• You can only make this request 2 times per 12-month period.
• The results may include deleted messages, if they are still available. Note that this process will NOT include details like the date, time, or recipient's phone number.

Additional Resources regarding personal data and privacy: 

• Data Privacy
• How can I manage my Personal Information?

Questions? Submit a request.