Messages sent/received within the last 72 hours:
The only way to retrieve messages that have been sent or received within the last 72 hours is to sign-in to your Sideline account using Sideline Web. Once signed in, you can and copy and paste all of your conversations into a word processing document such as Notepad or Microsoft Word. This is the only way to retrieve your message conversations.
Messages older than 72 hours:
At this time, Pinger’s server only retain message conversations that is less than 72 hours old. If the messages you are looking retrieve are older than 72 hours, unfortunately, they are no longer accessible through Sideline Web. If you have messages in your inbox that are older than 72 hours, it is because they are being stored on your device and not on Pinger’s servers.
There are three reasons to explain why your messages are no longer in your inbox:
- You manually deleted them while logged into your account
- You’ve set a block, which will automatically delete any messages from your device
- You've recently logged out and all your messages past the 72-hour time frame, are no longer accessible.
We apologize for any inconvenience this may cause! Feel free to let us know if you have any follow-up questions about this by sending a message to firstname.lastname@example.org!