Retrieving conversation or message history

If you need a copy of your Sideline communication, we have a couple of suggestions:

Option 1

If you need specific details from text messages or content, you should copy/paste the messages from Sideline Web and into a word processing document such as Notepad or Microsoft Word.

Option 2

If you need information on your personal information and/or account, you can make a Personal Information Request. To request a copy of your personal information:

1. Log into your Sideline account using this link: Access My Personal Information.
   • You must be able to log into your account using the special link above to complete the information request. If you forgot your password, click here. 
2. Once logged in, select "Access My Information" and follow the prompts.

Important info regarding these requests:

• The results are typically returned via email within 72 hours or less, however, for long-time users or high-use accounts with a high level of communication history, the results may take up to 1 week to deliver. 
• You can only make this request 2 times per 12-month period.
• The results may include deleted messages, if they are still available. However, it's essential to be aware that this process won't provide details such as the date, time or recipient's phone number.

Additional Resources regarding personal data and privacy: 

• Data Privacy
• How can I manage my Personal Information?

Questions? Submit a request.