You may close your Sideline account, but it is not a requirement if you wish to cancel your subscription. Closing your account will prevent access to your account, and you may lose your Sideline number, messages, voicemails, and media with the inability to recover them in the future.
Please follow the steps below for instructions on how to close your account.
--Tab 1 Start--
If you're on Android OS version 3.44.x or later, please follow the instructions below to close your Sideline account:
- Visit Sideline Settings
- Scroll & tap Get Help
- Click Close account
- Important: If you are having any trouble with the app, contact our support team before deactivating. If you are not having trouble, and you still want to close your account, tap Continue to Close Account
- Finally, choose a reason for wanting to deactivate your account, and confirm your deactivation by tapping Close Account one last time
Please Note: Uninstalling the app will not close/deactivate your account. You will need to follow the steps above to make sure your account is removed.
If you need further assistance, please submit a request.
--Tab 1 End--
--Tab 2 Start--
- Visit Sideline Settings
- Scroll & tap Support
- Tap Close account
- Important: If you are having any trouble with the app, contact our support team before deactivating. If you are not having trouble, and you still want to deactivate your account, tap Continue to Close Account
- Choose a reason for wanting to deactivate your account > tap the red 'Close Account' button
- Confirm the close by tapping Close Account one more time (or cancel if you wish to keep your Sideline account and its data.)
- You will receive a pop-up confirming your account has been closed and the option to redirect to the subscription page to cancel your Sideline subscription.
Please note: Uninstalling the app will not close your account and delete your Sideline data.
If you need further assistance, please submit a request.
--Tab 2 End--
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