Port Out Steps

Porting your number out of Sideline allows you to transfer your Sideline number and use it with another carrier/service. Click a topic below for more information.

1. General port-out info
2. How to port your number out of Sideline
3. How will I know when the port-out process is complete?

General Info Before Getting Started

You can port out your Sideline number if:

• You are subscribed to Sideline and have paid the one-time fee of $19.99 to unlock the number
  • We will request payment during the port out process (seen below)
• You originally ported your number into Sideline (you can take it back and waive the port-out fee)

Important to note:

• You can only have one port-out request active at a time.
• You can continue to use Sideline until the port has been completed.
• You cannot (nor can Sideline Support) cancel the port-out request once it's begun.
  • Cancellation requests must be made through your NEW Carrier.
• Your call and message history stays with Sideline; it will not be transferred to your new carrier.
• You must manually cancel your subscription after porting out to avoid future charges. Porting your number does not automatically cancel your subscription.
• You can port your Sideline number during your promotional pricing period. However, you must pay for the subscription AND the one-time port-out fee. You cannot bypass these requirements. 

How to port your number out of Sideline

1. Go to your Sideline Settings
2. Scroll and tap (depending on device):
   • Support (iOS)
   • Get Help (Android)
3. Tap Port-Out Number
4. Tap Port Out
5. You'll be prompted by your app store to confirm the $19.99 port out fee (only if you did not port it in previously)
6. Follow the prompts to initiate the port-out process.

FYI: Your account number and PIN (which you will need to take to your new carrier) will be provided to you AFTER you've completed the steps above.

Tip: If the carrier you're taking your Sideline number to says the account number is invalid, try adding a "1" before the number. We've found that can fix the port issue with the carrier.  

How will I know when the port-out process is complete?

You will be notified by:

• In-app pop-up: If the porting out process was successful, you will receive a pop-up notification the next time you open the app letting you know that you have successfully ported your number out of Sideline, and how to pick a new Sideline number.
• Push Notification: You'll receive a quick notification letting you know everything is done, and the next steps to take based on the outcome of your request.
• Email: If you've set up an email address on your Sideline account, we'll send you an email letting you know the porting process is complete and the next steps to take based on the outcome of your request.

Once the process is complete and you enter the app again, you will be redirected to the “Pick Your Number” page. If you wish to, you can obtain a new Sideline number.

If you have any questions about the porting process or need help with something on Sideline, check out our Porting Category which includes many helpful articles.

If you have any further questions, please submit a request.