VoIP Calling & Call Quality

This article is for information on VoIP/WiFi calling and how it works within the Sideline app. Don't have a Sideline account? Click below to download a 7-day free trial of Sideline.

Included with your Sideline Standard or Enterprise subscription (unavailable for Team Number accounts), you can use WiFi to connect calls over your internet connection as an alternative to using your cellular network.

However, Sideline is designed to use the minutes from your Carrier to let you place and receive calls, as this allows for the smoothest calling experience. When connected to WiFi, VoIP calls won't use up your minutes and will help you avoid any fees. 

VoIP calling & call quality

If you're using VoIP calling and are experiencing poor call quality, dropped calls, etc:

• Disable and retest the quality of your calls to determine if using WiFi is causing the issue.   
• You can also test by connecting to a different WiFi connection to see if the level of call quality has changed.
• Tip: Review the call quality reported on your dial pad within Sideline. If you notice a fluctuation in the quality we're reporting, or if the quality is lower than "HD" or "Excellent", this may show you that we don't indicate a consistently strong enough connection, resulting in poor quality VoIP calls. 

Please Note: Data and Internet connectivity are still required for general functionality. Using your carrier network makes call quality more reliable than calls over VoIP or Wi-Fi. 

Traveling internationally?

If you are traveling abroad, you can enable VoIP calling to call U.S. numbers using WiFI to prevent being charged international calling fees or data.

If you have further questions, please submit a request.