Sideline Permissions

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To enable permissions within Sideline:

1. Visit Sideline Settings.
2. Under General choose 'Get Help.
3. Choose 'Manage Permissions.
4. Tap the bar to enable each permission.

Below are the Sideline permissions for Android that are necessary to ensure Sideline works as expected:

1. Contact Permission
2. Microphone Permission
3. Phone Permission 
4. Storage Permission
5. Notification Permission

Contact Permission

"Allow Sideline to access your contacts?" is the prompt for contact permissions. With this permission disabled, Sideline can't access contacts, thus you won't know who is calling/texting you and you will be unable to sync your contacts, save a phone number or edit contact info. 

Note: This permission is strictly for functional purposes. We never access or share this info in the background.

Microphone Permission

Sideline needs permission to access your microphone to make/receive phone calls, set custom voicemail greetings and record videos. 

The term "record audio" is used when asking for microphone access. 

Note: Don't worry, we do not actually record anything! 

Phone Permission

Enabling Phone permissions are crucial to the core function of Sideline.

"Allow Sideline to make and manage phone calls?" is the prompt for phone permissions. With this permission disabled, Sideline cannot make and receive calls and thus your 2nd number will not function properly. 

Note: We never access your phone in the background.

Storage Permission

"Allow Sideline to access photos, media, and files on your device?" is the prompt for storage permissions. 

To save pictures, videos, or ringtones on your device, Sideline needs access to your device storage.

Notification Permission

Sideline needs notifications enabled in order to alert you when you've received calls, texts or a voicemail.

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--Tab 2 Start--

To enable permissions within Sideline:

1. Visit Sideline Settings.
2. Under General choose Support.
3. Choose Manage Permissions.
4. Tap the bar to enable each permission.

Below are the Sideline permissions for iOS that are necessary to ensure Sideline works as expected:

1. Location Permission
2. Contacts Permission
3. Microphone Permission
4. Phone Permission 
5. Storage Permission
6. Notification Permission
7. Camera Permission
8. Photo Permission
9. Background App Refresh

Location Permission

Choose one of the following: Never, Ask Next Time, While Using the App, or Always. Enabling this permission allows Sideline to know your location to help suggest a local area code to use as your Sideline number. 

Contacts Permission

"Allow Sideline to access your contacts?" is the prompt for contact permissions. With this permission disabled, Sideline can't access contacts, thus you won't know who is calling/texting you and you will be unable to sync your contacts, save a phone number or edit contact info. 

Note: This permission is strictly for functional purposes. We never access or share this info in the background.

Microphone Permission

Sideline needs permission to access your microphone to make/receive phone calls, set custom voicemail greetings and record videos. 

The term "record audio" is used when asking for microphone access. 

Note: Don't worry, we do not actually record anything! 

Phone Permission

Enabling Phone permissions are crucial to the core function of Sideline.

"Allow Sideline to make and manage phone calls?" is the prompt for phone permissions. With this permission disabled, Sideline cannot make and receive calls and thus your 2nd number will not function properly. 

Note: We never access your phone in the background.

Storage Permission

"Allow Sideline to access photos, media, and files on your device?" is the prompt for storage permissions. 

To save pictures, videos, or ringtones on your device, Sideline needs access to your device storage.

Notification Permission

Sideline needs notifications enabled in order to alert you when you've received calls, texts or a voicemail.

Camera Permission 

Sideline needs access to your camera so that you can send pictures or videos within the app.

Photo Permission 

Photo permission is required when sending picture messages through Sideline. 

Background App Refresh 

This permission allows Sideline to display the names of callers and texters. It needs to be enabled for both the Sideline app and your iPhone.

On your iPhone: 

1. Device Settings. 
2. Tap General. 
3. Tap Background App Refresh. 
4. Ensure that Background App Refresh is set to "Wi-Fi" or "WiFi & Cellular Data" (and not "Off")
5. Scroll down to Sideline and make sure the toggle is switched On.

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