We want to make your Sideline experience as smooth as possible, so we offer a variety of contact options for you to contact Sideline customer service for any questions or concerns.
Mobile
From the Sideline app:
iOS:
- Sideline Settings.
- Under General, select Support.
- Select Chat.
Android:
- Sideline Settings.
- Under General, select Get Help (Android).
- Select Contact Us.
- Select Chat.
Chat with the Sideline bot to find answers. If you need further assistance, you can connect with a live agent at any point during the chatbot conversation (if during normal chat hours).
Our agent hours for Support are 6am-6pm PST Monday-Saturday.
Browser
Locate the bubble at the bottom-right of the Help Center homepage to interact with our chatbot to find answers to your questions.
If you need further assistance, you can connect with a live agent at any point during the chatbot conversation (if during normal chat hours).
Our agent hours for Support are from 6am-6pm PST Monday-Saturday.
Text us
Our text support hours are from 6am-6pm PST Monday-Saturday.
Submit a request
Use the Submit a request form to send your request to the Sideline Support Team. The form can be found at the top of the Help Center and at the bottom of each article.
Email us directly from the app
Within the Sideline app:
- Sideline Settings.
- Under General, select Support (iOS) or Get Help (Android).
- Select Email Support.
(please include a subject line and details of your request in the body of the email)
Comments
8 comments
I don't know if I have.the subscription for long distance I need to talk to someone
Hello Smtag USA,
Thank you for your question & sorry that it took us so long to get back to you.
For international calling, you need to have a Sideline Enterprise account. If you are unsure if you have that, please contact support@sideline.com and we would be happy to help further, thanks!
Allison
Hi, all my incoming calls go straight to voicemail. What can I do to resolve this issue?
Hello I can't pay my plan
All my calls go straight to voicemail, how can this be fixed. I pay $9.99 a month for almost 2 years and not to be able to speak to someone about the problem I'm having is annoying and unprofessional
because all my incoming calls go to voicemail ... I need your help please
Would like my company name to appear on caller ID instead of just the number
I would also like to know how I can get my company name to appear on the caller id when I call clients.
Is there a way to do this?
Article is closed for comments.